Reconstruct a workflow
Move from inputs and sequence into tools, handoffs, authority, quality controls, and the judgment between documented steps.
“How a service lead decides an intake case needs escalation.”
Become unmistakable
Turn tacit judgment, real workflows, and hard-earned operating lessons into an interview others can use.
A subject matter expert interview is a structured conversation that turns tacit knowledge into an explicit explanation. REC prepares that conversation from real operating material so practitioners can reveal the decisions, exceptions, handoffs, and quality standards a checklist leaves out.
Free to apply · manually reviewed preview · pricing not yet published
The recognizable problem
The documented process is not the process people actually run.
The checklist shows the steps. It rarely shows where experienced people slow down, what weak signal changes the plan, which exception matters, or how a failed handoff gets recovered. That judgment lives in calls, incidents, shadowing notes, and memory until someone asks the right follow-up.
Generic thought leadership asks an operator for five tips. A useful interview reconstructs one consequential workflow, tests the explanation against a failure, and names the conditions under which the practice should change.
Capture the parts of practice that do not fit in a checklist.
Teach an exception
Show when the normal process breaks, which signal matters, and how the practitioner adapts without turning an exception into a universal rule.
“When the standard approval path creates more risk than it removes.”
Explain an incident
Separate symptom, cause, response, and changed behavior without reducing a complex event to blame or hindsight.
“What the first diagnosis missed during a failed handoff.”
Codify a decision rule
Turn a recurring judgment call into a rule peers can test, including the boundary conditions and counterexample.
“The signal that tells us to stop optimizing and change the process.”
How REC captures subject matter expertise
The goal is not to extract generic advice. It is to make one real practice legible.
- 01
Choose a workflow, case, or claim.
Bring the runbook, project review, checklist, audit note, case summary, or supplied context REC should examine.
- 02
Choose the conversation’s job.
Reveal the method, prove an outcome, state a principle, reconstruct a change, explain an idea, or examine a future operating shift.
- 03
Correct the record before recording.
Review the identity, evidence, source links, uncertainty, and question path. Remove irrelevant sources and regenerate when needed.
- 04
Walk the work in your own words.
Use optional answer anchors to reach for examples and artifacts. REC does not provide the words or publish the result.
Fictional example
A project review becomes a fair account of what changed.
Fictional example: an operations lead supplies a redacted incident review and current handoff checklist. The interview tests the claimed improvement and asks what still fails.
Product demonstration only · not a customer or claimed result
Questions REC could prepare
- Where does the documented handoff differ from the work on a difficult day?
- Which signal tells an experienced operator to leave the standard path?
- What else could explain the improvement after the change?
- Show the exception that keeps this from becoming a universal rule.
See the product, method, and guides behind the promise.
How a REC video interview worksSee the complete source, research, review, recording, and highlight workflow.↗See the complete research and review flowUnderstand what REC prepares and what the user verifies before camera access.↗See what a REC interview producesFull recording first, recommended moments when supported, and clips the user approves.↗
Direct answers before you apply.
What is a subject matter expert interview?
A subject matter expert interview is a structured conversation that turns tacit knowledge into an explicit explanation. REC prepares the interview from real context and source material, then the practitioner records the answers in their own words.
How does REC capture tacit knowledge?
REC looks beyond the documented steps for decisions, handoffs, tools, constraints, exceptions, failures, and quality standards. It turns the visible evidence and missing details into a reviewable question path rather than claiming to know what the practitioner has not explained.
Can REC be used for internal knowledge transfer?
The prepared interview and recording can support knowledge transfer, but REC is not a learning-management system, certification tool, or secure internal publishing platform. Users remain responsible for source permissions, privacy, storage, and distribution.
Does REC turn the interview into training content automatically?
No. REC records the conversation and may recommend timestamped moments when compatible transcription is available. It does not automatically create a course, handbook, assessment, or approved procedure.
Turn tacit judgment, real workflows, and hard-earned operating lessons into an interview others can use.
Bring a specific project, claim, method, or body of work. Applying is free; preview applications are reviewed manually and pricing has not been published.